Service Commitment
With the guarantee of ISO9001 quality system related procedure documents and strict enterprise management, it is our firm commitment to provide customers with good pre-sales, in-sales and after-sales services.
Our company is very pleased to participate in your project bidding and is willing to accept any bidding results under the "fair, just and open" sunshine bidding method. If our company is fortunate enough to win the bid, we will arrange production in accordance with the technical parameters and specifications of your procurement documents and provide our products and services. At the same time, we will make the following preferential conditions and service commitments:
1. Preferential terms:
1. Provide spare parts and common maintenance tools for the normal operation of the equipment for five years at a ratio of 2% of the total project volume.
2. Hardware accessories and porcelain lamp holders are provided to you free of charge at a ratio of 2% of the supplied goods.
3. Provide free replacement of street lamp main parts within five years.
4. Provide measuring instruments and equipment required for equipment testing free of charge;
Service commitment:
Our company is guaranteed by the relevant procedure documents of ISO9001 quality system and strict enterprise management. Providing customers with good pre-sales, in-sales and after-sales services is our firm commitment:
1. The quality assurance period of the bidding goods is:
2. Pre-sales service
1. In the engineering projects undertaken by the company, our technical designers can provide free technical consultation and other services according to the specific requirements of customers, so that customers can understand the technology, characteristics and other performance of the company's products.
2. Provide design services according to customer needs. The company will design and simulate lighting effects based on the engineering pictures and materials provided by users, strive to truly and effectively reflect the actual effect of the project, and scientifically and reasonably provide the number of lights and related technical parameters and lighting installation wiring diagrams.
3. In the case that the photos and materials provided by customers are usually not ideal, the company will appoint engineering and technical personnel to conduct on-site field inspections in person, and consult customers for their opinions. The proposed technical solutions and design ideas will be continuously improved until customers are satisfied and confirmed.
3. In-sales service
1. During the sales process, the company will follow the standardized service regulations, realistically and meticulously introduce the performance and use of the products to customers, and strictly abide by the company's product supply regulations. In the form of contract workers, maintain the company's reputation and the common interests of both supply and demand parties, and use strict contract review procedures to ensure that all types of contracts are indeed 100% fulfilled.
2. During the sales process, the sales staff will send the "Product Quality Feedback Card" to the customer, and introduce the specific purpose of the "Product Quality Feedback Card" to the customer in detail, clarify the service content that the company should provide, and provide the user manual of the relevant products, including: the main technical parameters of the product, installation and operation methods, environmental requirements, precautions for use, etc.
3. The sales service also includes the following: Our company guarantees to deliver the goods on time in strict accordance with the owner's requirements; during the installation and commissioning of the project, our technical service personnel can also provide on-site technical guidance according to the customer's requirements to ensure the quality of the project.
4. During the delivery and transportation process, the sales staff will strictly follow the delivery list, track and proofread on site, and deliver the products to the customer in a safe and effective way in a timely manner, so that the customer can rest assured and satisfied.
5. Technical training: After the signing of the project contract and before the end of the supply, our company will send relevant technical personnel to your company to provide free training for the operators of the user unit at a time agreed by both parties. The training content includes: introduction of the construction organization design plan, introduction of the specific installation method of lamps, introduction of the use and maintenance methods of lighting lamps, etc. The purpose of the training is to let the user understand the production process, installation method, daily maintenance method, etc. of the lighting fixtures provided, so that the service life of the lighting fixtures can be guaranteed.
6. Quality assurance: We guarantee that the subject matter provided is brand new, unused, and not a long-term backlog of inventory goods, and fully meets the quality, specifications and performance specified in the contract. At the same time, we guarantee that the subject matter provided by us should have satisfactory performance during its nominal service life under the conditions of correct installation, normal use and maintenance. During the promised quality assurance period, we are responsible for any deficiencies or failures caused by defects in design, process or materials and accompanying services.
IV. After-sales service
1. Our company headquarters has a special after-sales service center to provide convenient services to customers across the country.
2. The personnel engaged in after-sales service have been trained in knowledge and operational skills, have a strong level of business knowledge and practical experience and good professional ethics, and promptly analyze and process various quality information feedback from customers using our company's products to meet customers' expectations for the services provided by our company.
3. The company has established a "Product Quality Feedback" system. All customer files using our company's products are stored in computers, and there are dedicated personnel to regularly visit and contact customers to better provide customers with all-round services, thereby continuously promoting the improvement of the company's product quality and enabling customers to truly receive good services.
4. We promise that the warranty period for the product quality provided is: the light source electrical appliance is used for two years, from the date of acceptance of the subject matter, during the quality maintenance period, the lighting equipment is responsible for the corresponding expenses and losses related to product quality problems under normal operating conditions (except for damage to lighting equipment caused by force majeure and human factors).
5. Outside the quality warranty period, for this engineering product, our company sells spare parts at factory prices for a long time and is responsible for lifelong maintenance, only charging the cost of maintenance materials, not maintenance fees.
6. In terms of service time, our company guarantees to respond within 1 hour after receiving the notification, arrive at the site for service within 2 hours, and solve all problems arising from the operation of lighting equipment within 8 hours. If the repair is not carried out in time, we will impose a fine of RMB 200 (excluding material costs) for each day of delay, so as to solve the problems in use for customers in a short time and provide technical consultation on products.
V. Technical training:
(1) General
In order to fundamentally guarantee the maintenance, technical training and installation and commissioning of road lighting facilities, our company has established a complete user service system. The training department personnel have undergone strict technical assessment and selected a group of high-quality training engineers. Through long-term training practice, a complete set of standardized training plans have been gradually formed. From system operation to installation and commissioning, each part has strict assessment standards to ensure that the trainees can achieve the expected training effect after receiving training in a short period of time. At the same time, we will further improve training conditions, improve training level, improve training system, and hold maintenance seminars so that trainees can continuously learn new equipment and new knowledge, exchange maintenance experience, improve maintenance level, and ensure the correct maintenance of system equipment.
Our company's website regularly updates relevant product knowledge, detection and troubleshooting of common faults, development trends of related technologies, etc. for users' reference.
According to the drafted "Training Procedure", we train 1-3 relevant technical personnel for the user (the number of trainees is based on the owner's requirements).
(2) Training content
According to the actual situation of the users of this project, the training content includes: installation and commissioning of road lighting facilities, commissioning of street light control boxes, daily maintenance of lighting equipment, diagnosis and troubleshooting of common faults, characteristics and different functions of each device, as well as connection methods, and realization of various service functions.
(3) Training arrangements
1) All trainers use Chinese to teach, and trainers with practical experience are sent to conduct training and explanation.
2) All trainers are provided with relevant supplies such as text materials and handouts, and on-site operation internships.
3) The purpose of training is to enable the trainees to fully master the above content.
4) The training schedule is arranged during the installation and commissioning of the project or after the completion of the above project.
5) If there are updates or upgrades to products and technologies, timely arrange for additional training for technicians.
Training time: more than 2 days.
Training location: project site.
Number of trainees: 1-3 (or according to the number of personnel required by the owner).
VI. Contact information of after-sales service and maintenance point:
In order to ensure the interests of users and provide quality after-sales service, our company promises to implement localized services. The technical service center provides technical support and after-sales service to customers 24 hours a day, 365 days a year, and accepts customer consultations at any time. Guarantee to provide users with door-to-door, timely and good after-sales technical services.
Solemn promise: Our company's after-sales service outlets are connected 24 hours a day, with no less than 3 technicians on duty every day, accepting user repairs and consultations at any time, and providing 1-2 inspection services per month to detect equipment operation, clean equipment and keep equipment operation records. If the equipment fails and requires emergency maintenance, the maintenance personnel provide 7*24 hours response service. We ensure: respond within 30 minutes, arrive within one hour after receiving the fault notification, work uninterruptedly, and ensure that general faults are resolved within 4 hours.
Maintenance unit: Baode Lighting Group Co., Ltd.
After-sales service department: Yangzhou company headquarters
After-sales service agency contact: Gong Benke Position: Director of after-sales service department
Contact: 0514-8429968 Fax: 0514-84021002
Email: yzghs@163.com Address: Songqiao Industrial Zone, North Suburbs, Yangzhou City
